Privacy Notice and Data Protection Policy for Zendesk Inc. – Effective Date: February 20, 2024

Zendesk, a service-first CRM company, has recently updated its Privacy Notice to provide clarity on how personal data is collected, used, disclosed, and stored. The updated Notice, effective February 20, 2024, applies when Zendesk is the Controller of personal data, such as website visitors’ data and business-to-business contact data.

The Notice outlines the types of personal data collected, including identifiers, commercial information, internet activity, geolocation information, sensory information, inferences, and sensitive personal data. It also details the purposes for processing personal data, such as providing products and services, internal business operations, legal compliance, and marketing activities.

For California residents, the Notice includes supplemental terms under the California Consumer Privacy Act (CCPA), allowing individuals to exercise rights such as the Right to Know, Right to Delete, and Right to Opt Out of Sale or Sharing of personal data.

Additionally, the Notice provides information on data protection rights for individuals in the EEA, Switzerland, and the U.K., including the right to access, data portability, rectification, objection, restriction of processing, erasure, and lodging complaints with supervisory authorities.

The Notice also addresses data protection regulations in other regions, such as Australia, Brazil, Canada, Japan, Nevada, New Zealand, Singapore, and the United Kingdom, ensuring compliance with relevant privacy laws.

In conclusion, Zendesk’s updated Privacy Notice aims to enhance transparency and accountability in data processing practices, providing individuals with the necessary information and rights to protect their personal data privacy.